30-Day Money-Back Guarantee
If AERUX doesn't work for you, you're covered. You have 30 days from the date you receive your order to request a return.
Return Conditions
To be eligible for a return:
- The item must be unopened and unused, in its original packaging
- Because these are personal-care, skin-contact products, we're unable to accept returns of packs that have been opened, for hygiene reasons, unless the product is faulty or damaged
- You must contact us within 30 days of delivery to start the process
How to Start a Return
Email support@theaerux.com with your order number and the reason for your return. We'll confirm eligibility and give you the return address.
Return Shipping
Unless the item arrived faulty or damaged, the customer is responsible for the cost of return postage. We recommend using a tracked service, we can't issue a refund for a return that doesn't reach us.
Refunds
Once we receive and inspect your return, we'll email you to confirm it's been approved. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card provider's processing times.
Faulty or Damaged Items
If your order arrives faulty, damaged, or incorrect, contact us within 30 days with photos of the issue and we'll arrange a free replacement or full refund, no return postage cost to you.
Questions
Email support@theaerux.com, we're happy to help.